{"id":14,"date":"2026-01-20T06:49:46","date_gmt":"2026-01-19T22:49:46","guid":{"rendered":"https:\/\/mykurtaonline.com\/?page_id=14"},"modified":"2026-01-20T06:49:47","modified_gmt":"2026-01-19T22:49:47","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/mykurtaonline.com\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<p><em>Last updated:  20 January 2026<\/em><\/p>\n\n\n\n<p>At <strong>MyKurtaOnline<\/strong> (\u201cwe\u201d, \u201cour\u201d, \u201cus\u201d), customer satisfaction is important to us. Please read our Refund &amp; Returns Policy carefully before making a purchase.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">1. Eligibility for Returns<\/h2>\n\n\n\n<p>We only accept returns or exchanges under the following conditions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Item received is <strong>defective<\/strong>, <strong>damaged<\/strong>, or <strong>incorrect<\/strong> (wrong size, colour, or design)<\/li>\n\n\n\n<li>Return request is made within <strong>7 days<\/strong> from the date you receive your order<\/li>\n\n\n\n<li>Item is <strong>unused, unwashed<\/strong>, and in <strong>original condition<\/strong><\/li>\n\n\n\n<li>Original tags, packaging, and proof of purchase are provided<\/li>\n<\/ul>\n\n\n\n<p>\u274c <strong>We do not accept returns or refunds for change of mind, size issues, or colour preference<\/strong>, unless the item delivered is incorrect.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2. Non-Returnable Items<\/h2>\n\n\n\n<p>The following items are <strong>non-returnable and non-refundable<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sale \/ clearance items<\/li>\n\n\n\n<li>Items purchased during special promotions (e.g. bundle deals, Raya offers)<\/li>\n\n\n\n<li>Items that have been worn, washed, altered, or damaged by the customer<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">3. Return &amp; Exchange Process<\/h2>\n\n\n\n<p>To request a return or exchange:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Contact us via <strong>WhatsApp or email<\/strong> within 7 days of receiving your item<\/li>\n\n\n\n<li>Provide:\n<ul class=\"wp-block-list\">\n<li>Order number<\/li>\n\n\n\n<li>Clear photos or videos showing the issue<\/li>\n\n\n\n<li>Description of the problem<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Our team will review your request within <strong>1\u20133 working days<\/strong><\/li>\n<\/ol>\n\n\n\n<p>Once approved, we will provide return instructions.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">4. Return Shipping<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customers are responsible for return shipping costs unless the item is defective or incorrect<\/li>\n\n\n\n<li>We recommend using a <strong>trackable courier service<\/strong><\/li>\n\n\n\n<li>MyKurtaOnline is not responsible for lost or damaged return parcels<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">5. Refund Policy<\/h2>\n\n\n\n<p>Refunds are only applicable if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The item is confirmed defective and <strong>replacement stock is unavailable<\/strong><\/li>\n\n\n\n<li>The issue is verified and approved by our team<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Refund Method:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Refunds will be processed via the <strong>original payment method<\/strong><\/li>\n\n\n\n<li>Processing time: <strong>5\u201310 working days<\/strong> after approval<\/li>\n<\/ul>\n\n\n\n<p>Shipping fees are <strong>non-refundable<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">6. Exchange Policy<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Exchanges are subject to <strong>stock availability<\/strong><\/li>\n\n\n\n<li>Only <strong>same item, different size or colour<\/strong> is allowed (if applicable)<\/li>\n\n\n\n<li>Exchange requests must be made within <strong>7 days<\/strong><\/li>\n<\/ul>\n\n\n\n<p>If the requested item is out of stock, we may:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Offer an alternative item, or<\/li>\n\n\n\n<li>Issue a refund (subject to approval)<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">7. Colour &amp; Measurement Disclaimer<\/h2>\n\n\n\n<p>Please note:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Actual colours may vary slightly due to lighting and screen settings<\/li>\n\n\n\n<li>Measurements may vary by <strong>\u00b11\u20132 cm<\/strong> due to manual measurement<\/li>\n<\/ul>\n\n\n\n<p>These differences are <strong>not considered defects<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">8. Late or Missing Refunds<\/h2>\n\n\n\n<p>If you have not received your refund after the stated processing time:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Check with your bank or payment provider<\/li>\n\n\n\n<li>Contact us for assistance<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">9. Policy Updates<\/h2>\n\n\n\n<p>MyKurtaOnline reserves the right to amend this policy at any time without prior notice. Any changes will be updated on this page.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">10. Contact Us<\/h2>\n\n\n\n<p>For returns, exchanges, or questions, please contact us:<\/p>\n\n\n\n<p>\ud83d\udcf1 <strong>WhatsApp:<\/strong>  +6018 &#8211; 588 7284<br>\ud83d\udce7 <strong>Email:<\/strong> mykurtaonline@gmail.com<br>\ud83c\udf10 <strong>Website:<\/strong> <a>www.mykurtaonline.com<\/a><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Last updated: 20 January 2026 At MyKurtaOnline (\u201cwe\u201d, \u201cour\u201d, \u201cus\u201d), customer satisfaction is important to us. Please read our Refund<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"_joinchat":[],"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/mykurtaonline.com\/index.php\/wp-json\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mykurtaonline.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mykurtaonline.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mykurtaonline.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mykurtaonline.com\/index.php\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":1,"href":"https:\/\/mykurtaonline.com\/index.php\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"predecessor-version":[{"id":3328,"href":"https:\/\/mykurtaonline.com\/index.php\/wp-json\/wp\/v2\/pages\/14\/revisions\/3328"}],"wp:attachment":[{"href":"https:\/\/mykurtaonline.com\/index.php\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}