Last updated: 20 January 2026

At MyKurtaOnline (“we”, “our”, “us”), customer satisfaction is important to us. Please read our Refund & Returns Policy carefully before making a purchase.

1. Eligibility for Returns

We only accept returns or exchanges under the following conditions:

  • Item received is defective, damaged, or incorrect (wrong size, colour, or design)
  • Return request is made within 7 days from the date you receive your order
  • Item is unused, unwashed, and in original condition
  • Original tags, packaging, and proof of purchase are provided

❌ We do not accept returns or refunds for change of mind, size issues, or colour preference, unless the item delivered is incorrect.

2. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Sale / clearance items
  • Items purchased during special promotions (e.g. bundle deals, Raya offers)
  • Items that have been worn, washed, altered, or damaged by the customer

3. Return & Exchange Process

To request a return or exchange:

  1. Contact us via WhatsApp or email within 7 days of receiving your item
  2. Provide:
    • Order number
    • Clear photos or videos showing the issue
    • Description of the problem
  3. Our team will review your request within 1–3 working days

Once approved, we will provide return instructions.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable courier service
  • MyKurtaOnline is not responsible for lost or damaged return parcels

5. Refund Policy

Refunds are only applicable if:

  • The item is confirmed defective and replacement stock is unavailable
  • The issue is verified and approved by our team

Refund Method:

  • Refunds will be processed via the original payment method
  • Processing time: 5–10 working days after approval

Shipping fees are non-refundable.

6. Exchange Policy

  • Exchanges are subject to stock availability
  • Only same item, different size or colour is allowed (if applicable)
  • Exchange requests must be made within 7 days

If the requested item is out of stock, we may:

  • Offer an alternative item, or
  • Issue a refund (subject to approval)

7. Colour & Measurement Disclaimer

Please note:

  • Actual colours may vary slightly due to lighting and screen settings
  • Measurements may vary by ±1–2 cm due to manual measurement

These differences are not considered defects.

8. Late or Missing Refunds

If you have not received your refund after the stated processing time:

  • Check with your bank or payment provider
  • Contact us for assistance

9. Policy Updates

MyKurtaOnline reserves the right to amend this policy at any time without prior notice. Any changes will be updated on this page.

10. Contact Us

For returns, exchanges, or questions, please contact us:

📱 WhatsApp: +6018 – 588 7284
📧 Email: mykurtaonline@gmail.com
🌐 Website: www.mykurtaonline.com